EFTSECURE SAFETY
1. Introduction
These Terms and Conditions ("Terms") govern the use of Callpay Payment Processing Services ("Services") provided by Callpay ("we", "us", or "our"). By using our Services, you ("User", "you") agree to be bound by these Terms. Please read them carefully.
2. Using and Saving of Login Credentials for Internet Banking
2.1. Consent to use and process Credentials: By using Callpay Services to make a payment,
you irrevocably authorise us to use your internet banking login credentials
("Credentials") and other personal information, such as your full names and
surname, identity number and or mobile number, as required in order to
facilitate and process such payment. You agree that we may use such
Credentials and information to process the payment as if we are instructing
the payment ourselves and for such purpose to liaise and communicate with
your bank on such basis, including to facilitate the payment authentication
processes implemented by your bank, without negating the security thereof.
For purposes of the aforesaid, you specifically consent to us processing your
personal information in terms of sections 11(1)(a) and (b) of the Protection
of Personal Information Act, No. 4 of 2013.
2.2. Security Measures: We employ robust security measures to protect your
Credentials from unauthorized access. However, you are responsible for
ensuring the security of your device and internet connection.
2.3. Use of Credentials: Your Credentials will only be used to process
transactions you have authorized and for no other purpose. You must ensure
that your Credentials are accurate and up to date.
2.4. Liability: We shall not be liable for any unauthorized use of your Credentials
unless such use is directly attributable to our negligence or wilful misconduct.
3. Making an Instant Payment via Internet Banking
3.1. Instant Payment Service: We offer an instant payment service allowing you to make payments via internet banking, which are processed more quickly than standard transactions.
3.2. Fees: Instant payments incur higher fees than standard transactions. By opting for an instant payment, you agree to pay the applicable fees as disclosed at the time of the transaction.
3.3. Authorization and Processing: By initiating an instant payment, you authorize us to debit your designated bank account for the payment amount plus applicable fees. We will make every effort to process instant payments promptly, but we do not guarantee a specific transaction time.
3.4. Refunds and Disputes: If you have an issue with an instant payment, please contact our customer service. Refunds and dispute resolutions are subject to our refund and dispute policies, which are available on our website.
4. General Provisions
4.1. Amendments: We reserve the right to amend these Terms at any time. Your continued use of the Services after any amendment signifies your agreement to the revised Terms.
4.2. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate, without giving effect to any principles of conflicts of law.
4.3. Dispute Resolution: Any disputes arising under or in connection with these Terms shall be resolved through binding arbitration in accordance with the rules of the jurisdiction in which we operate.
4.4. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
4.5. Contact Information: For any questions or concerns regarding these Terms, please contact us at [insert contact information].
5. Acceptance
By using the Callpay Payment Processing Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
